Returns & Exchanges

If you are not completely satisfied with your purchase, please:

Request a cancellation within 6 hours of purchase
Contact us for returns or exchanges within 14 days of delivery
Ship items back within 30 days of delivery

Conditions of return

Unless the return is due to our error, customers are responsible for return shipping costs.

Please ship the item(s) in their original condition and packaging. Once your return has been received and inspected, refunds will be processed within 7 business days.

Please note that the refund is for the item price only, any paid shipping fee is not refundable (the amount of "free shipping fee" we paid will be deducted from the order total).

***Custom made and made to order solid gold items cannot be returned except for product defectives.

Returns or Exchanges

Please contact us before returning any item. Once your return or exchange request has been approved, we will provide return instructions and the return address.

Returned item(s) must be shipped within fourteen (14) days of receiving your order, based on the delivery date shown by the shipping carrier. Items must be unworn, in their original condition, and returned in their original packaging. A copy of the Return Slip must be included in the package, and a tracking number must be provided once available.

Unless the return is due to our error, customers are responsible for return shipping costs.

Receive item(s) in the wrong style, color and size

If the item(s) you received are in the wrong style, color, or size, please contact us within fourteen (14) days from the date of receipt of the item(s) and provide at least 3 pictures.

For each incorrect style or color item, a replacement will be sent to you as soon as possible* after we review the photos provided. You may be requested to ship the item back to us afterward, the return shipping cost would be reimbursed to you after we received the returned item(s).

For each wrong size item, a replacement will be sent to you as soon as possible* after we receive the returned item. Return shipping fee that you paid will be reimbursed after 1) you ship the item back to us 2) we proved that it is our fault on the size.

For each damaged or defective item, a replacement will be sent to you as soon as possible* upon provision of the damaged/defective item in the pictures. You may or may not need to send us back the item in these cases.

*It might happen if the replacement is out of stock and production takes up to a month, or the replacement has been discontinued. In these cases, you can request a refund.

Please note that only one return/exchange request can be made per order. Unless there is a product quality problem, each item may only be exchanged or returned once per transaction, and such exchange must be the item of the same style, in the same color or size. For those who change their mind and wish to exchange for another style/color/size of the item, please request a refund and place a new order.