Returns or Exchanges must be accepted upon prior agreement, Return Slip will be issued with a returning address (a copy of Return Slip has to be put in the package of returning item(s)), the returning item(s) must be shipped to the returning address within fourteen (14) days from the date of receipt of the purchased item(s) (based on the date of receipt on the logistics document) in an unworn condition and original package, a tracking number for the returning shipment must be provided to us once available, customers are liable for the return shipping costs.
Receive item(s) in the wrong style, color and size
If the item(s) you received is in either the wrong style, color or size, please contact us within fourteen (14) days from the date of receipt of the item(s) and provide at least 3 pictures.
For each wrong style/size item, a replacement will be sent to you soon* upon provision of the wrong item in the pictures. You may be requested to ship the item back to us afterward, the return shipping cost would be reimbursed to you after we received the returned item(s).
For each wrong size item, a replacement will be sent to you soon* upon we received the item in the wrong size, return shipping fee that you paid will be reimbursed after 1) you ship the item back to us 2) we proved that it is our fault on the size.
For each damaged/defective item, a replacement will be sent to you soon* upon provision of the damaged/defective item in the pictures. You may or may not need to send us back the item in these cases.
*It might happen if the replacement is out of stock and production takes up to a month, or the replacement has been discontinued. In these cases, you can request a refund.
Please note that only one return/exchange request can be made per order. Unless there is a product quality problem, each item is only allowed to be exchanged or returned once per each transaction, and such exchange must be the item of the same style, in the same color or size. For those who change their mind and wish to exchange for another style/color/size of the item, please request a refund and place a new order.
